Terms and Conditions of Use

This site is owned and operated by The Hickory Golf Shop. The Hickory Golf Shop is owned by Cuthbert & Co.

If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at info@hickorygolf.shop or info@cuthbert.co.jp

These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

Delivery
We will confirm estimated delivery times for all items during checkout.

Secure Online Payment
To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. You can pay for your online order using Stripe.

Privacy Policy
The Hickory Golf Shop (owned by Cuthbert & Co) is committed to protecting the privacy of our users and customers. This privacy policy explains how we collect, use, share, and protect personal information in accordance with the General Data Protection Regulation (GDPR).

Data Collection

We collect personal data when you visit our website, use our services, or interact with us. This may include:

Name and contact information
Payment details (for customers)
Preferences and user feedback
Usage data and cookies

Purpose of Processing

Your data is processed for the following purposes:

To provide and improve our services
For customer support and communication
To comply with legal obligations
For marketing purposes, with your consent

Legal Basis for Processing

We process your personal data based on:

Your consent
The need to fulfill a contract with you
Our legitimate business interests
Legal requirements

We may share your data with third parties for service provision, legal compliance, or with your explicit consent.

Data Subject Rights

Under GDPR, you have the right to:

Access your personal data
Rectify incorrect data
Erase your data in certain circumstances
Restrict or object to processing
Data portability

Data Security

We take appropriate measures to ensure data security, protect against unauthorized access, and comply with GDPR.

Data Retention

Personal data is retained as long as necessary for the purposes stated, unless a longer retention period is required or permitted by law.

We may update this policy. We will notify you of significant changes and update the “last updated” date at the top of the policy.

For questions or to exercise your data protection rights, please contact our Data Protection Officer at info@hickorygolf.shop or info@cuthbert.co.jp.

Cookies

As part of our high-security standards, when you enter this website, we will use cookies.

Cookies are small pieces of information that are stored by your browser on your computer's hard drive.

These cookies do not store any details relating to you or your credit cards.

If you do not wish to receive cookies, you will not be able to use this website.

We also use JavaScript to speed up your online shopping experience.

If you have disabled either your cookie or JavaScript function, please refer to your browsers' support page.

Ownership of Rights - All rights, including copyright, in this website are owned by The Hickory Golf Shop. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of The Hickory Golf Shop. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content - The Hickory Golf Shop has taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and all products have been fairly described.

However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Please note that advertised prices may be subject to Sales Tax for Japan resident customers. To the extent permitted by applicable law, The Hickory Golf Shop disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. The Hickory Golf Shop shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

3. Damage to your Computer - The Hickory Golf Shop makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Heritage shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

4. Availability - All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

5. Ordering Errors - You are able to correct errors on your order only up to the point at which you click on "submit" on the final page of our ordering process.

6. Delivery - Charges are shown at the point of checkout on the website

7. Acknowledgement and Acceptance of your Order - If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm we have accepted your order. At this point, the contract for our sale and your purchase of the goods shall be made, and the contract shall be formed at the place from which our acceptance email is sent to you.

8. Links to Other Websites - We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. The Hickory Golf Shop cannot accept any liability in respect of the use of these websites.

9. Amendments and Updates - We reserve the right to change these terms & conditions from time to time, and you should look through them as often as possible.

10. Law, Jurisdiction and Language - This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Japan Law.

PRODUCT WARRANTIES

WARRANTY COVERAGE: The Hickory Golf Shop warrants its golf clubs, components, and other products purchased from the The Hickory Golf Shop home shop or authorized retailers or distributors to be free of defects in material and workmanship for three months. The Hickory Golf Shop will, without charge to the consumer, repair or replace any product or component or part thereof that is defective or becomes defective during normal use within three months after the date of purchase from an authorized The Hickory Golf Shop home shop, or retailer or distributor. At its option, The Hickory Golf Shop may replace the product with a new or refurbished product.

The Hickory Golf Shop does not warrant its products against damage caused by third parties. This warranty does not cover paint scratches, cosmetic blemishes or other normal wear and tear. The Hickory Golf Shop will fix such blemishes and scratches, however, for a fee.

DISCLAIMER: This warranty is in lieu of all other express warranties. The Hickory Golf Shop also disclaims any implied warranty, including the warranty of merchantability or the warranty of fitness for a particular purpose, and assumes no responsibility for any special, incidental, or consequential damages as to all products and components. The Hickory Golf Shop further disclaims any implied or express warranty of, and assumes no responsibility for, defects in workmanship caused by third parties.

SAFETY: A golf club can be a dangerous piece of equipment. Users should only swing a club in an area cleared of people and other impediments. Golf club shafts are fragile, whether they are made of graphite or metal or wood. Shafts may break, and broken shafts may cause injury. Shafts should not be abused and should be inspected periodically to determine if cracking or breaking has occurred. The Hickory Golf Shop supplied equipment should not be altered or changed in any way, except for re-gripping, other than at the The Hickory Golf Shop.

DATA APPLICATION: We will use any personally identifiable information you provide to us as described in this notice of terms and conditions.

INVENTORY: Sometimes, our inventory of an item is limited. If this is the case, you will be informed of that when the order is sent to us. We also may have very limited quantities, and therefore cannot ship the amount you requested. You can either choose to buy what's available now and check back later for more, or search again for a comparable item in the quantity you need right now.

SHIPPING TIME: Arrival is determined by adding the minimum of the processing time to the minimum of the shipping time and the maximum of the processing time to the maximum of the shipping time

SHIPPING COSTS: The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. We calculate the estimated shipping cost with our lowest-price shipping method and assume all items in your cart are going to one address. If you select a different shipping method or multiple addresses, your actual shipping cost may be higher. You will see your actual shipping cost during checkout.

PRODUCT SPECIFICATION: All product information and technical specifications in Hickorygolf.shop, and its associated sites are for guidance only; no responsibility can be taken for errors or omissions.

WEBSITE IMAGES: We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact colour match to the product as displayed on your screen.

DISPUTE RESOLUTION: We will do our best to resolve any problems or issues that you may have with us or our services in a satisfactory manner. If, however, we are unable to reach a mutually satisfactory resolution, we will discuss and agree on the most appropriate way to resolve our dispute, including mediation, arbitration or by commencing legal proceedings in a court of law.